WORK WITH ME
The best experiences don't happen by accident.
They're designed.
"I don't speak from theory. I speak from the middle of it."
20+ years of CX and HX strategy. A living laboratory at The Stacy Mansion. I bring all of it to every stage I stand on — with honesty, warmth, and a framework your audience will actually use.
SPEAKING TOPICS
Each talk is tailored to your audience, event format, and time slot. From intimate women's leadership sessions to large conference keynotes — the stories change, the heart doesn't.
The architecture of magical experiences
What separates a good experience from one people never stop talking about — and how any organization can design for that difference. A practical and inspiring framework drawing from 20+ years of CX/HX strategy and the living laboratory of The Stacy Mansion.
CX & HX CONFERENCES · HOSPITALITY & EVENTS
Building while living: the art of the full life
What it actually looks like to build a dream business while holding a career, raising three kids, and refusing to wait for the perfect moment. For the woman in the room who is doing too much and dreaming even bigger.
WOMEN’S LEADERSHIP · ERG PROGRAMMING
Women are the experience
Women drive the vast majority of consumer decisions — yet most experiences aren't designed with them truly in mind. The business case for centering women in your experience design strategy, with a concrete framework for doing it well.
MARKETING & CX LEADERSHIP · BRAND EVENTS
Paisley Lane: building a dream that doesn't exist yet
The story of how a vision for a women's wellbeing village — named after my daughter, rooted in joy — is becoming real. Part keynote, part manifesto, part permission slip for every woman who has a dream she hasn't said out loud yet.
WOMEN’S CONFERENCES · INSPIRATIONAL KEYNOTES
PREVIOUS SPEAKING & THOUGHT LEADERSHIP
Awards & recognition
CXPA 2020 CX Impact Award
Three CXM Industry Best Practices Awards
Certified CX Professional (CCXP)
Featured: Gartner, Clootrack, Women in CX
Podcasts & stages
100 Women for Lenawee
Inspiring Women in CX — Clare Muscutt
Punk CX — Adrian Swinscoe
The CX Leader Podcast — Walker Info
CXPA Annual Conference
Published works
Co-author: Punk XL
Co-author: Customer Experience 3
CXPA Guide to CX Job Descriptions
CX of M Blog · CXPA Blog
Amplified CX · LLamasoft
COMING SOON
EmpowerX Consulting
The CX, HX, and growth marketing consultancy I'm building alongside my partner Sarah is coming soon. If you're a woman building a business and want to work together on experience strategy or marketing, tell me about it below — we'll connect when we're ready to take clients. Women supporting women. Strategy with soul.
LET’S TALK
Whether you're booking a speaker, interested in what's coming with EmpowerX, or just want to say hello — fill out the form below and I'll be in touch.
I'd love to hear from you.
The room deserves honesty, not performance.
The best talk is the one they're still thinking about three weeks later.
Every woman in the audience is carrying something — and a great speaker acknowledges that.
Joy and moxie aren't just my brand. They're my standard.