Signed copy of "Punk XL"
Signed by co-author, Serena Riley.
Punk CX was published in 2019 and explored what a punk rock version of customer experience (CX) could look and feel like.
However, a lot has happened since then.
It's no longer sufficient to talk about customer experience in isolation. To succeed, we need to think about experience holistically, especially if we are to deliver the outcomes and reach the heights we aspire to.
Punk XL, where XL stands for eXperience Leadership, seeks to explore what it means and takes to deliver a great experience at different levels (individual, team, organisation, customer and beyond).
Like its predecessor Punk CX, it will be composed of a series of short and punchy "tracks" organised loosely around a series of concentric rings or dimensions that will explore what eXperience Leadership means at that particular level.
To add richness, perspective and depth, it features contributions from a number of different experience "artists" from around the world.
PUNK XL features contributions from: Ari Weinzweig, Serena Riley, Lara Khouri, Richard Hammond, Amy Scott, Sandra Thompson, Paul Greenberg, Joyce Kim, Karen Jaw-Madson, Martin Lucas, Sandra De Zoysa and Clare Muscutt.
Amazon Purchase Link: https://www.amazon.com/Punk-XL-Adrian-Swinscoe/dp/B09MC7G1VH/
Signed by co-author, Serena Riley.
Punk CX was published in 2019 and explored what a punk rock version of customer experience (CX) could look and feel like.
However, a lot has happened since then.
It's no longer sufficient to talk about customer experience in isolation. To succeed, we need to think about experience holistically, especially if we are to deliver the outcomes and reach the heights we aspire to.
Punk XL, where XL stands for eXperience Leadership, seeks to explore what it means and takes to deliver a great experience at different levels (individual, team, organisation, customer and beyond).
Like its predecessor Punk CX, it will be composed of a series of short and punchy "tracks" organised loosely around a series of concentric rings or dimensions that will explore what eXperience Leadership means at that particular level.
To add richness, perspective and depth, it features contributions from a number of different experience "artists" from around the world.
PUNK XL features contributions from: Ari Weinzweig, Serena Riley, Lara Khouri, Richard Hammond, Amy Scott, Sandra Thompson, Paul Greenberg, Joyce Kim, Karen Jaw-Madson, Martin Lucas, Sandra De Zoysa and Clare Muscutt.
Amazon Purchase Link: https://www.amazon.com/Punk-XL-Adrian-Swinscoe/dp/B09MC7G1VH/
Signed by co-author, Serena Riley.
Punk CX was published in 2019 and explored what a punk rock version of customer experience (CX) could look and feel like.
However, a lot has happened since then.
It's no longer sufficient to talk about customer experience in isolation. To succeed, we need to think about experience holistically, especially if we are to deliver the outcomes and reach the heights we aspire to.
Punk XL, where XL stands for eXperience Leadership, seeks to explore what it means and takes to deliver a great experience at different levels (individual, team, organisation, customer and beyond).
Like its predecessor Punk CX, it will be composed of a series of short and punchy "tracks" organised loosely around a series of concentric rings or dimensions that will explore what eXperience Leadership means at that particular level.
To add richness, perspective and depth, it features contributions from a number of different experience "artists" from around the world.
PUNK XL features contributions from: Ari Weinzweig, Serena Riley, Lara Khouri, Richard Hammond, Amy Scott, Sandra Thompson, Paul Greenberg, Joyce Kim, Karen Jaw-Madson, Martin Lucas, Sandra De Zoysa and Clare Muscutt.
Amazon Purchase Link: https://www.amazon.com/Punk-XL-Adrian-Swinscoe/dp/B09MC7G1VH/